Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 1 - 7 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Request a cancellation within: 0 hours of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Frequently Asked Questions
Satisfaction guarantee
If your plant has been damaged in transit, please contact us immediately so we can help to resolve the issue. Please take photos of the box and packaging so we can help you file a claim with USPS for damages sustained during shipping. If you are unhappy with your order we kindly ask that you message us and provide images of the plant at the time of unpacking post delivery. We will do our best to help in any way we can.
Care instructions
If you require any further information, feel free to contact us. We are happy to answer any questions you may have.
Shipping Issues
📫 📦 If you experience any problems after your plant has shipped, please let us know and we are happy to help if we can. However, Plant Gab is not responsible for courier shipping delays, inclement weather in your area, or mishandling by USPS. Issues can often be resolved thru USPS at: Mail Recovery Center search online at https://www.usps.com/help/missing-mail.htm
Be sure to upgrade your shipping in order to ensure the safe arrival of your order during this cold weather!
Insurance for purchases over $100 can be added to package at buyers request, additional charges may apply.
Heat packs and Express shipping options are available but it is the CUSTOMERS responsibility to consider temperatures when placing your order.
Lost or Damaged Packages
PLANT GAB IS NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES DUE TO SHIPPING COMPANIES HANDLING. If a plant is lost or damaged during shipment, it is the CUSTOMERS responsibility to submit a claim for those damages with the shipping carrier. We are happy to assist you in filing a claim and will send you any information you may need to file a claim.